If you cannot see your friends on your Battle.net friends list, try the following steps to troubleshoot:
If you continue to have trouble with your friends list after going through the above steps, contact us for assistance.
Please log in to submit feedback. Did you find this article helpful?Troubleshooting for issues loading the BattleTag or Real ID friend list
How to report harassment taking place within Battle.net chat (mobile or desktop)
Troubleshooting steps to help you connect to the Battle.net desktop app.